How do I transfer music files to an Aurender Music Server?
The preferred method for transferring music files is using the "Smart Copy" feature. You can transfer music using Smart Copy from an external USB drive, or from a NAS/network shared folder on your home network. See the links below for detail on the Smart Copy process.
Aurender Media Manger, or AMM, is an auxiliary software for Aurender music servers that allows you to scan music files on your NAS (Network-attached storage) or a USB external drive attached to your PC or Mac, and browse/play them through Aurender's own Conductor iPad App. You can download a PC or Mac version on our User Guides page.
Can I use an external USB hard drive?
Yes, you can play the contents on a USB hard drive. There are a couple of different ways to do this.
If you do not need to see metadata tags like album cover art, you can just connect a USB HDD or Flash Drive to one of the USB data ports on the back of the Aurender. You can then use the Folder menu option to play files from the USB device.
If you would like to see the metadata tags of the music files on an attached USB drive, you can run AMM while the drive is attached to the Mac/PC. After AMM finishes, you can detach the USB drive from the MAC/PC and attach it to the Aurender. You will see all the metadata tags from the drive as if it were an extension of the internal hard drive of the Aurender.
*Note that we have found a few DACs are not compatible with Aurender when used with an external USB device (playing from internal storage or a NAS drive does work). The following devices have known issues when music is played from a USB drive- Ayre QB-9 USB DAC, Grace Design m903, Berkeley Alpha USB(USB to SPDIF converter).
*Also note that Aurender music servers can only address USB drives with a single partition. If the drive has multiple partitions, then it will not work and will need to be formatted for one partition.
Can I use multiple external USB hard drives?
No, Aurender supports only one attached external drive via USB.
Can I rip CD's using an Aurender?
No. We recommend using a Mac or PC to rip CD's. It is recommended to rip CD content to an internal drive on a computer, or a USB external drive or NAS drive, and then transfer the content to the Aurender using one of the transfer methods available.
Does Aurender support streaming music files from a NAS drive?
Yes. Playing the contents of your NAS (Network-attached storage) from an Aurender can be achieved in two different ways. You can connect through "NAS Share" in the Settings on the App (from Settings > "NAS Share" on the Conductor App, you can set up a connection to the NAS folder). However, music playback will be only available through the Folder tab in the app.
After setting up a NAS shared folder, using AMM software will enable you to browse though the contents of the NAS as if it were a part of the music server itself. Refer to the links below for more details.
What is the difference among the various models of Music Servers/Players?
Music servers vary by the numbers and types of audio outputs and storage capacity. Please refer to the comparison table (at the bottom of the linked page) for more information. http://www.aurender.com/page/audiophile
Does Aurender support any music streaming services?
Yes, Aurender natively supports TIDAL and Qobuz (where available) streaming services via the Conductor App. In Korea, Aurender also supports Bugs music service.
Is there a Conductor App for iPhone or Android Devices?
At the moment, to fully experience the Aurender's capabilities, it needs to be used with the iPad version of the app since it's what our software engineers have spent the most time developing. Since we are a small company, we have to evaluate where our resources are focused when developing software so we haven't had an opportunity to provide a full version of the Android app.
The Android version of the app acts as a secondary remote, and doesn't offer Tidal or Qobuz support currently. Essentially it can select songs and albums located on the Aurender, and control playback functions, but other than that, the app is fairly limited. We designed it for users who created playlists and such with the iPad, but wanted a smaller remote option while listening.
An iPhone version of the app is on our wish list, but with no firm time frame currently. One of our major goals in the coming year is providing cross-platform support for the Conductor App.
I plan to purchase an N100H. Do I need to use AMM?
No, you do not need AMM for the content inside an N100H. After you finish copying your music files to the internal 2TB HDD inside the N100H, the Aurender software will automatically process the metadata* (cover art, file names, etc.) and present it on the iPad App after the process finishes. It can take a minute or an hour, depending on how much content you copied, and how much content is already stored on the Aurender.
*Note that the files must be properly tagged with metadata in order to appear correctly on the Conductor App.
Why does Aurender use a separate program for NAS scanning?
There are a few reasons. First, we’d like to be very picky with Aurender's internal software functions. Aurender’s most important duty is playing music files at the highest level of sound quality. The more programs run on the Aurender, the more chances the sound quality is deteriorated.
Secondly, Aurender’s CPU is not the fastest CPU available. It’s fast enough for music playback. Unlike a typical computer, a higher clock and faster CPU do not always offer the best results in terms of sound quality.
Because scanning processes require an active CPU cycle and network traffic, they can easily affect the sound quality if you listen to music while another program running in the Aurender scans the contents on a NAS. As mentioned above, since Aurender is not using a typical CPU, scanning time could be days rather than hours- if the network connection is slow, if you want to access the NAS from other computers while the files are being scanned, or if you have a lot of files.
Since AMM is available for Mac/PC, a faster CPU, more memory, and faster network speed means that your experience with your NAS contents while using the Conductor App will be much more enjoyable.
Will Aurender support MQA (Master Quality Authenticated)?
The short answer is, all Aurender music servers fully support MQA Playback. For more in-depth information, please see our page on MQA playback and Aurender music servers, where MQA playback is discussed in detail for all of the various Aurender models: - Aurender and MQA Playback -
Will Aurender support Roon music player?
Aurender has not made a decision on whether or not Roon support will be implemented. Roon integration has turned out to be a complicated task compared with our initial expectations, with many considerations that involve technical aspects of the platform, including marketing and support. Aurender is still evaluating what the end user experience with Roon will be, since ultimately we would be supporting a software not written by us or under our control.
Could I purchase an N100 and install my own Hard Disk Drive? (i.e., a 4TB HDD with a warranty from the HDD supplier instead of Intek or Aurender)
At the moment, only the N100H is available, as we find most customers are purchasing an N100H instead of an N100. The HDD is not a user upgradable item under Aurender's warranty and support.
What is the difference between an N100 and N100H?
They differ only by the size of the Hard Disk Drive. Currently, Aurender is only supplying the N100H since we have found most customers purchase it over the N100 due to the only slight difference in price.
Is there an option to exchange the internal Hard Disk Drive with higher capacity drives (i.e., 6TB or even 12TB) in the future?
Aurender music servers may be upgraded with approved increased capacity drives by an authorized retailer or distributor. Please contact your dealer for information, or firstname.lastname@example.org.
Is it possible to order an Aurender music server with a Solid State Drive used as the primary storage drive, instead of the included Hard Disk Drive?
No, as Aurender does not custom configure products. This would circumvent our standard manufacturing process and make the product more expensive.
Further, Aurender music servers are designed in such a way that for the majority of end users, the disk used for the main repository is rarely accessed (since the content is cached to the playback SSD when queued, then the hard disk is spun down). Therefore, any benefit to using a solid state drive as the main storage disk is largely circumvented by the hardware and software architecture.
Does a driver or module for RS232 protocol (over ethernet) or IP control for control systems like Crestron, RTI, AMX, etc. exist?
No, although we receive this question from custom installation firms from time to time. It is something we might be interested in supporting in the future, but with the current amount of projects at Aurender for the 2017 year, we are tied up at the moment.
Any news about an iPhone version of the Conductor app?
A major goal for us in 2017 is working on making the Conductor App cross-platform, which would most likely include an iPhone version of the App at some point. However we do not have any idea of when this may become available.
Does the Ayre QB-9/Codex, or the Berkeley Audio Designs Alpha USB/DAC series work with Aurender music servers' USB port?
Yes, as long as you are not using a USB storage device (external USB HDD). If you attempt to copy or play music from USB storage while using these products, they will lose connection with the Aurender. The DAC/interface will need to be power cycled and the USB cable unplugged from the Aurender before reconnecting the DAC/interface.
How do I know whether my USB DAC is compatible with Aurender?
You can check our compatible DAC list, for DACs reported by end users to work without any issues with Aurender music servers. If your DAC requires a driver for use with Mac OSX, it most likely will not work with Aurender music servers.
If you need to use a USB WiFi dongle for a more stable connection between the iPad and your Aurender music server, Aurender recommends this AC WiFi USB dongle from GMYLE.
Aurender FLOW V1000 won't operate with iOS 9.2 version of the iPhone?
Apple changed the behavior of their lightning port and camera adapter from iOS 9.2 and it only supports USB 2.0. FLOW's USB is USB 3.0 and we found iOS devices would not work after the OS is upgraded to 9.2. Unfortunately, we have nothing to do with this incompatibility. There is one work around, which we think is not practical. You can use a USB 2.0 hub, and connect it between the iOS device and FLOW.
After we found the iOS 9.2 problem, we decided to remove the support of iOS devices from FLOW.
Before we released FLOW, we checked with all iOS devices and confirmed they were working with FLOW, so we announced iOS would work with the FLOW.
Apple is beyond our control and we could not expect that they would eliminate support for a USB 3.0 device (even though it's operating in USB 2.0 compatible mode).
From this lesson learned from iOS devices, we decided to also remove support of Android devices, because we never know if Google will decide to change something in their future software releases that would cause FLOW to not work with all the Android phones with the latest software.
So, now we promote FLOW for use with a Mac or Windows PC. (Or of course with Aurender Music servers).
I can't see the contents of my Aurender music server using the Conductor app. Where did they go?
Please check to see whether you have turned any filters on. There are many filters, and some of them might be turned on, which you can check as shown in the screen shots below.
How do I manually clear the drive cache?
You can delete a cached file by pressing and holding the file name in the playlist as shown in the screenshot below.
Why does my Aurender only play one song, and then stop? Why won't it play the next song in the queue?
The three repeat modes available, besides Repeat Off, are Repeat All, Repeat Track, or Single mode. Repeat All will play through the queue continuously and restart the queue once the last track has been played. Repeat Track continuously plays the selected track, while Single mode plays the selected track, and pauses at the end of the song until a new selection is made. The selected mode will be highlighted in orange when in use, as shown in the images below. Otherwise the button is grayed out to indicate it is not in use.
Why does the sample rate of a DSD file show 176.4kHz or 352.8kHz on my Aurender?
Aurender uses DoP (DSD over PCM) to send DSD files to DoP-compatible digital-to-analog convertors. Since DoP uses a PCM data stream, a DSD64 file will display at 176.4kHz, and a DSD128 file will display 352.8kHz on the Aurender Conductor app readout. Note that the receiving DoP-compatible DAC still reads the DSD file natively, as the PCM stream is simply acting as a transport for the original data.
How do I check the status of the internal storage on my Aurender?
On the Conductor App, open the "Settings" menu, and select "Disk Information". The status of the internal storage will be displayed.
Does Aurender support internet radio or other streaming services (besides TIDAL, Qobuz)?
Yes, currently internet radio is available in select countries and will be available worldwide in the future. In Korea, Aurender also supports Bugs!, and Melon music services.
For information on the internet radio function, please refer to the link below: - Internet Radio -
Aurender media servers also act as a receiver for Apple AirPlay, therefore anything you may wish to stream may be accessed via a web browser or app on your iPad (or other Apple device with AirPlay) and streamed directly to the Aurender.
What is the difference between the N100H and X100L?
The X100L uses a larger form factor than the N100H, which allows it to hold more content (up to 12TB), whereas the N100H will hold up to 4TB due to the smaller 2.5" hard disk drive implemented to achieve a smaller footprint.
The N100H uses a linear power supply, which many end users report offers higher performance than the X100L (which uses a switch-mode power supply) in their particular system configuration.
Why is there no album art for my content when using an Aurender, even though cover art appears in a different program such as iTunes?
Aurender Music servers handle cover art in two different ways, which happens to be the way most media software associates cover images with files. First, the scanner checks the files for embedded artwork. If there is no embedded cover art for the file, then the scanner checks the folder the files are located in for a "folder.jpg","cover.jpg", or "front.jpg"* image associated with the files to indicate a front album cover.
When neither of these criteria are met, the software will display a generic image (gold disk) as album cover art.
A few different media software programs handle cover art much differently, the most popular of which is iTunes. It is with users migrating from a music library managed with iTunes that this question most commonly occurs. While the idea of tagging artwork for hundreds, if not thousands, of albums to correct for this issue may seem challenging, there are a few programs available that offer automatic scanning of a library and automatic retrieval and tagging of cover art to make things easier. Bliss HQ, dbpoweramp's Perfect Tunes, and Jaikoz are a few of these programs available.
Also, if your files are tagged properly, but are located n external USB drive or NAS device, they will need to be scanned with AMM (Aurender Media Manager) to be visible, or considered an extension of the library located on the internal storage.
*Note that a ".png" extension will be recognized as well as a ".jpg".
Why are artist and/or album names not appearing for my content, or why is the content listed as "Unknown"?
Aurender Music servers are designed to read metadata tags for music files. If the files aren't tagged properly, they won't display the correct information when browsing using the Conductor App. Metadata tags are most commonly incorrect or missing with files such as WAV, AIFF, or DFF (DSD). A metadata tagging software capable of editing the particular file type will need to be used in order for content to display properly.
You can edit metadata before transferring the files to the Aurender (preferred), or if the files are already located on the Aurender, you can access the Aurender as a file share and edit the tags over your local area network (LAN).
There are many metadata tagging software options available, and many have free trials, or offer advanced features like autocorrection of missing or incomplete tags. We recommend trying a few and finding the one you are most comfortable with using.
My Aurender is connected via USB to my DAC, I see a signal lock, but there is no sound. My DAC is supposed to be compatible with Aurender. What is happening?
Aurender is designed to work with USB Class 2 USB audio chipsets. Certain DACs have a switch or a setting in software on the DAC to switch between Class 1 operation (legacy USB audio) and Class 2 operation. Please refer to your DAC owner's manual for how to adjust to Class 2 operation.
When will Aurender support DSD256 or DSD512 files?
While DSD256 and DSD512 support is on our wish list of things we would like to implement, at the moment we haven't had the opportunity to test it with existing hardware to confirm we can do it. Unfortunately this is not on the schedule as of now, based on existing project timelines.
How do I back up content located on my Aurender Music server?
Please see our guide for backing up content located below.
What file types and resolutions are supported by Aurender music servers?
Aurender music servers support the following file formats:
PCM - WAV, AIFF, FLAC, ALAC, AAC, M4A, OGG, APE
DSD* - DSF, DFF
Bit and sample rate support varies among models.
X100L, N100H, A10 - PCM up to 32bit /384kHz, 1-bit, 2.8MHz (DSD64); 1-bit, 5.6MHz (DSD128)
N10 - SPDIF : PCM up to 24-bit /192kHz, 1-bit, 2.8MHz (DSD64)USB : PCM up to 32bit /384kHz, 1-bit, 2.8MHz (DSD64); 1-bit, 5.6MHz (DSD128)
W20 - SPDIF : PCM up to 24-bit /192kHz, 1-bit, 2.8MHz (DSD64) USB: PCM up to 24bit /384kHz, 1-bit, 2.8MHz (DSD64); 1-bit, 5.6MHz (DSD128)
*Note, DSD files are delivered using DoP (DSD over PCM) version 1.2.
What type of fuse does my N100H, N10, or A10 use?
The linear power transformers in the N100H, N10, and A10 all use a pair of the same 2.0A, 250V, slow-blow fuse from Littelfuse. Please see the link for more information: - Fuse-Specifications -
How do I delete files or folders on my Aurender music server?
In order to delete music files or folders, you will need to connect to the Aurender music server as a shared folder using a Mac or PC and delete the files using the computer. Please see the links below for some further information: