When the Conductor App won't connect to your Aurender Music Server, please check the information below to make sure your iPad and Aurender music server both have active connections to your LAN (local area network).
1. Ensure the Aurender is Connected to the LAN
You can check the status of the Aurender's LAN connection by pressing and holding the front panel "Play/Pause" button for about 5 seconds, at which point a display will appear, similar to the image below.
You can determine if the Aurender is connected to the network by looking at the "LAN Connection" and "IP" information, which will display "Yes" and a valid IP address, respectively.
If you don't see this information:
Then there is likely a physical problem with the Aurender's connection to your LAN. Please check the following before proceeding:
Ensure the Aurender has a properly terminated, hardwired CAT5/6 connection to an ethernet port on a network switch connected to your router or directly to a switch port on the router. Check the indicator LED lights on the Aurender's LAN port to ensure a signal is being received; also, for further troubleshooting purposes please note the color of the LEDs.*
Assuming the cable appears to be connected properly (LED is flashing or otherwise lit on the Aurender), try turning the Aurender off, and then reset all network devices that are associated with the connection to the Aurender (e.g. network switches, the router, wireless access points, etc.)
If you do see this information, but the iPad still won't connect:
There is likely a network related problem preventing the iPad from discovering or otherwise connecting to the Aurender. Please check the following:
First, make sure the iPad is connected to the same LAN as the Aurender. With the amount of variance in network configurations and implementation, the iPad will often automatically join any wireless network that it has been a part of previously. Checking to make sure the iPad is connected to the same WiFi SSID (network name) that is a part of the same routing table (IP address range) that the Aurender is connected to, can often fix this issue.
Assuming the iPad is connected to the same network, please check the Settings: Aurender tab and try manually selecting the Aurender as shown in the screen capture below: